Frequently Asked Questions
Below is a list of answers that cover many of the questions we are asked.
Should you have a question that is not on this list, feel free contact us.
Our sound libraries run on the KONTAKT / KONTAKT PLAYER / KOMPLETE KONTROL platform from Native Instruments.
The NKI products sold in the past require the paid KONTAKT Full Version, and an upgrade version is available for users of the KONTAKT Full I version. Please see the special page for details.
■ Downloads and Installations
You can re-download your libraries at any time if you have lost your library data due to replacing computers or some other hardware issue.
○KOTO 17 and KOTO 20
Download the library with Native Access. Log into your NI account where the product has been activated and download the library from the Not Installed page.
○SANSHIN, KABUKI & NOH PERCUSSION 96k, SHO,SHAKUHACHI, TSUGARU SHAMISEN, and KOTO 13
Download the library with either Continuata Connect or Continuata Conduct. Enter the download code you received at the time of purchase and download the library.
You can change the storage location of NKS-enabled products (KOTO 17, KOTO 20, SANSHIN, and KABUKI & NOH PERCUSSION 96k MASTER EDITION) at any time. See the Native Instruments Support page for details.
The procedure above is not necessary for NKI products (SHO, SHAKUHACHI, TSUGARU SHAMISEN, and KOTO 13). For these products, after moving the library, open the new library location in Kontakt.
■ Online Store
If you do not receive a confirmation email after a few minutes, it may have been directed to your spam or junk folder or the email address may have been entered incorrectly.
Please check your spam or junk folder. If you still cannot find the confirmation email or if you entered an incorrect address, please contact us at our support address (firstname.lastname@example.org).
You can update your registered information after logging in on the My Account page.
You can change your email address and password on the Account details page and your shipping address on the Address page.